Refund policy

We want you to love your purchase! If you’re not satisfied, you may return eligible items within 14 days of delivery for a refund or store credit.

• Items must be unused, in original condition, and with tags/packaging.
• Products listed as "Final Sale" are not eligible for return or exchange.
• Returns that do not meet our policy will not be accepted and will be sent back to you.

 

To start a return, submit a request through our return portal.

• In the "Email" field, enter your email address and click "Continue".
• Enter the six-digit verification code sent to your email.
• Click "Request return" for the order that you want to submit the return for.
• If your order has more than one item, select the items you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".
• If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

If you have any questions about returns, please contact us at scarroll@crisppickleball.com